Privacy Policy

This Privacy Policy explains how AIC Professional Services UK Ltd collects, uses and protects personal information in connection with PAL, this website, and related support and licensing activity.

We collect the information you give us when you request access or contact us: name, work email, organisation and the details of your enquiry. We collect limited technical information from this website, such as browser type and IP address. We do not collect or receive the contents of your Foundry or AIP data; PAL runs in your environment and calls the platform directly with your own credentials.

We use the information we collect to respond to access requests and support enquiries, administer licences and release notifications, keep records required for contractual and accounting purposes, and protect this website against abuse.

We do not sell personal information. We share it only with service providers that help us operate our business, such as email and hosting providers, under confidentiality obligations, or where disclosure is required by law.

We apply proportionate technical and organisational safeguards, including encryption in transit and access control on internal systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep enquiry records for as long as needed to deal with the enquiry and for a reasonable period afterwards. Licence and accounting records are kept for the period required by UK law. Information no longer needed is deleted.

Under UK data protection law you may request access to your personal information, ask for it to be corrected or deleted, object to processing, or request portability. To exercise these rights, contact us using the details below.

This website uses only the cookies needed to serve pages and remember basic preferences. We do not use advertising cookies. You can control cookies through your browser settings.

PAL and this website are intended for business use and are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

We are based in the United Kingdom. Where information is transferred outside the UK by a service provider, we rely on appropriate transfer safeguards.

We may update this Privacy Policy from time to time. The date shown against each section reflects its last revision.

Questions about this Privacy Policy can be sent to privacy@aicuk.ltd.